Why choose Minster Alarms?
We have over 30 years experience in designing, installing and maintaining security systems in York and the surrounding areas. With Minster Alarms comes the peace of mind that an engineer is available 24 hours a day, 365 days a year, to deal with any faults, should they occur.
Once my system has been installed, what do I do if I have a problem?
Call our office on 01904 466400 24hours a day, 365 days a year; this is transferred to an on-call engineer out of office hours.
Will my pets set off my alarm system?
Yes, depending on their size they may well do. This can be overcome if you have pet friendly sensors installed.
What happens if there is a power cut?
In the event of a power cut the battery back-up in the Control Panel will kick-in (providing that your system is regularly maintained) and should provide at least eight hours back-up. If your internal sounder is sounding during a power cut you will need to enter your code and press tick/enter.
What happens if I have an activation on my monitored alarm?
If your alarm system has been set off accidentally you can call the Alarm Receiving Centre (ARC) to stop them calling the police and keyholders. You can also obtain a remote reset (providing your system has a remote reset device). You will need to quote your password to verify who you are. However, following a genuine alarm activation or when you are unsure why the alarm has activated an engineer will need to come out to investigate and reset the alarm.
Will my monitored alarm work on a telephone line with Broadband?
Yes, but in some instances it will require a ADSL filter. If you are unsure please contact us.
Can my alarm be monitored via a digital ISDN telephone line?
No, you must have an analogue or an ADSL line.
Can my alarm line share a phone line with other devices, such as a fax machine?
Usually yes, if it has a filter fitted. We are happy to arrange this.
How do I change my keyholder details?
You can change keyholder details and advise us of temporary keyholder changes via fax: 01904 466401, email: admin@minsteralarms.co.uk. Or in writing to Minster Alarms, Suncliffe House, New Lane, Huntington, York YO32 9NQ. We will then update both our and the Alarm Receiving Centre’s files.
Can you attend a security system not installed by Minster Alarms?
Yes, if we are familiar with the equipment we would be more than happy to help. For more information please contact us.